Southport QLD, Australia
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Welcome to Broker Claims Assist
Why Use an Expert Claims Preparer – and Why Should the Cost Be Covered?
Many people think that if the insurer appoints a loss adjuster, the policyholder doesn’t need their own claims support. In fact, this isn’t the case.
A loss adjuster works for the insurer to review and assess a claim after it has been prepared. They are not there to prepare or present the claim for you. That responsibility always sits with the policyholder.
How well a claim is prepared and presented can make a big difference to the final settlement.
Why an Expert Claims Preparer Helps
- Guides you through the process step by step.
- Ensures the claim is accurate, detailed, and complete.
- Saves you time, stress, and confusion.
- Can improve both the speed and fairness of the outcome.
Shouldn’t the Cost Be Covered?
Yes. When a policyholder engages an expert to prepare their claim, the costs should be recoverable as long as they are:
- Reasonably and necessarily incurred, and
- Directly connected to the claim preparation and presentation. ( some insurers also include negotiation costs)
Insurance is designed to put you back in the position you were in before the loss. A claims preparation clause makes sure you’re also covered if you choose to bring in expert help—so you can focus on running your business while the claim is handled properly.
