Southport QLD, Australia
How Does it Work?
Save time with Broker Claims Assist
Supporting Insurance Brokers and Their Clients
Every insurance claim is different. Some can be resolved quickly with minimal involvement, while others require significant time, technical expertise and detailed preparation.
Broker Claims Assist works alongside insurance brokers and their clients by providing practical claims support, technical guidance and claim preparation services when required. Our role is to help brokers navigate difficult or time-consuming claims while allowing them to remain the trusted adviser to their client.
Whether you require guidance on a complex policy issue, assistance preparing a commercial claim or support through a difficult claims process, we're here to help.
Claims Partner Subscription
Many insurance brokers don't require a full-time claims specialist, but occasionally need experienced technical support when complex claims arise.
Our Claims Partner Subscription gives participating brokerages ongoing access to Haydn Nichols for technical claims discussions and practical claims guidance on a reasonable use basis.
Subscribers can contact us to:
- Discuss difficult or unusual claims.
- Work through policy wording and coverage issues.
- Consider claims strategy before responding to insurers or clients.
- Review insurer decisions and correspondence.
- Identify additional information or evidence that may assist a claim.
- Discuss Internal Dispute Resolution (IDR) and AFCA processes.
- Obtain practical guidance on commercial, liability, marine and business interruption claims.
- Access technical claims support for brokerage staff.
The subscription is designed to provide brokers with experienced claims support when they need it, without the cost of employing a dedicated claims manager.
Where a matter requires substantial work beyond normal technical support—such as claim preparation, business interruption calculations, attendance at meetings or preparation of detailed submissions—we will discuss the scope of work and provide a separate quotation before proceeding.
Claim Preparation Services
Where appropriate, we can also prepare claims on behalf of policyholders or assist brokers with the preparation and presentation of commercial insurance claims.
Claim preparation may include:
- Reviewing policy coverage.
- Gathering supporting evidence and documentation.
- Preparing schedules of loss.
- Assisting with business interruption information.
- Preparing claim submissions.
- Liaising with insurers and loss adjusters where agreed.
Well-prepared claims can assist in reducing delays, improving the quality of information provided to insurers and ensuring available policy benefits are properly presented.
How We Charge
Our services are tailored to the complexity of each matter.
Claims Partner Subscription
Our monthly subscription provides brokerages with ongoing access to technical claims support on a reasonable use basis at $695 +GSt per month
Claim Preparation
Commercial claim preparation is generally charged on an agreed hourly rate or fixed-fee basis depending on the size and complexity of the claim.
Many Business Pack and Industrial Special Risks policies include claim preparation benefits that may reimburse all or part of these costs, subject to the terms, conditions and limits of the policy.
Where costs are not fully recoverable, we will discuss this with the broker or client before undertaking work.
Important Information
Broker Claims Assist provides practical claims consulting, claim preparation and technical claims support.*
