Southport QLD, Australia
EXPERIENCED CLAIMS SUPPORT WITHOUT ANOTHER FULL-TIME EMPLOYEE
Technical claims support when you need it most.
Most brokerages can comfortably manage routine insurance claims. However, when a claim becomes technically complex, stalls, involves a coverage dispute or starts consuming valuable broker time, having access to an experienced claims specialist can make all the difference.
BCA Claims Partner gives your brokerage direct access to specialist claims support without the cost of employing a dedicated senior claims manager.
Whether you need help discussing claim strategy, reviewing policy responses, managing a difficult property claim or determining whether a client would benefit from our separate Claims Preparation service, BCA works alongside your brokerage to help deliver better claims outcomes.
What Claims Partner is NOT-
Claims Partner is not:
- another compliance service;
- another licensee support service;
- legal advice;
- routine claims administration;
- replacing your brokerage claims obligations
It is access to specialist technical claims support that complements your existing claims
Broker Relationship Protection
Broker Claims Assist acknowledges that trust is fundamental to this Membership. Except where expressly authorised by the subscribing broker or required by law, Broker Claims Assist will not knowingly approach, market to or solicit insurance broking business from clients introduced by the subscribing broker. Any request from a referred client for insurance advice or placement services will be referred back to the subscribing broker.
Monthly Subcription Service
Every brokerage encounters claims that aren't straightforward. As a Claims Partner, you have experienced technical claims support available whenever you need to discuss a complex matter, work through policy wording, consider your next steps or simply talk through a difficult claim before responding to your client.
Our Values
Your broker network provides excellent technical resources. Broker Claims Assist complements that support by becoming familiar with your brokerage and your claims. Rather than starting from scratch each time, subscribers have an experienced claims professional available to discuss strategy, review documentation and assist with difficult matters whenever required
Claims Partnerships
Many insurance brokers already have access to valuable technical resources through their licensee, authorised representative network or broker network. Broker Claims Assist is designed to complement those resources by providing practical, real-world claims support when you need it most. Whether you need to talk through a complex claim, discuss an insurer's decision, work through policy wording, consider the next steps or simply obtain a practical sanity check from an experienced claims professional, we're here to help. Our role isn't to replace your existing support network—it's to provide an additional level of experienced, broker-focused claims assistance that helps you navigate challenging claims with confidence while maintaining your relationship with your client.