Southport QLD, Australia
Claims Partner
Your Technical Claims Resource
Insurance claims can be unpredictable. Some are straightforward, while others require careful policy interpretation, additional technical knowledge or simply another experienced perspective before responding to an insurer or client.
Broker Claims Partner has been developed to give insurance brokers, Authorised Representatives (ARs) and Corporate Authorised Representatives (CARs) ongoing access to practical technical claims support whenever they need it.
Rather than replacing your existing claims resources, Broker Claims Assist works alongside your brokerage, licensee or broker network by providing an additional level of real-world technical claims assistance based on extensive experience across insurer claims, insurance broking and insurance compliance.
Whether you need assistance interpreting policy wording, discussing a difficult insurer decision, reviewing claim documentation or simply obtaining a practical "sanity check", Claims Partner gives your brokerage access to an experienced technical claims resource without the cost of employing a dedicated claims specialist.
Why Join Claims Partner?
Every brokerage encounters claims that require additional time, technical expertise or an experienced second opinion.
Claims Partner provides ongoing access to a trusted technical claims resource that understands both the insurer's claims process and the practical realities of running an insurance brokerage.
Our objective is simple—to help brokers confidently manage difficult claims while strengthening the service they provide to their clients.
What's Included?
Your monthly subscription provides reasonable-use access to practical technical claims support, including:
- Technical discussions regarding difficult or unusual claims.
- Policy wording interpretation and endorsement reviews.
- Practical guidance on insurer correspondence and requests for information.
- Review of claim documentation and supporting evidence.
- Discussion of commercial property, liability, business interruption, marine and other complex commercial claims.
- Practical guidance regarding claims processes and presentation.
- Technical second opinions before responding to insurers or clients.
- Access to practical knowledge gained through insurer claims, broking and compliance experience.
Working Alongside Your Existing Support
Many brokers already have access to valuable technical resources through their brokerage, licensee or broker network.
Claims Partner is designed to complement those resources—not replace them.
Sometimes a broker simply wants another experienced perspective before responding to an insurer. Other times they may wish to discuss policy wording, test an interpretation, consider available options or obtain reassurance that they are heading in the right direction.
Having access to an experienced technical claims professional can provide valuable confidence when dealing with challenging claims.
Reasonable Use
Claims Partner operates on a reasonable-use basis.
Most enquiries are resolved through telephone discussions or email correspondence and are designed to fit naturally into the day-to-day operation of a brokerage.
Where a matter develops into substantial project work—such as claim preparation, detailed policy analysis, business interruption calculations, attendance at meetings or preparation of formal submissions—we will discuss the scope of the work with you before proceeding under a separate engagement.
This approach ensures every Claims Partner continues to receive responsive, high-quality technical support.
Additional Services
Where required, Broker Claims Assist also offers a range of specialist services outside the monthly subscription, including:
- Insurance claim preparation.
- Business interruption claim preparation.
- Commercial loss coordination.
- AFCA complaint assistance.
- Technical claims consulting.
- Staff claims training.
- Claims administration support.
- Project-based claims assistance.
Claims Partner subscribers may receive preferential pricing for separately engaged services.
Our Commitment
When you join Claims Partner, you can expect Broker Claims Assist to:
- Provide practical, professional and objective technical claims support.
- Respond to enquiries as soon as reasonably practicable during normal business hours.
- Respect and protect your relationship with your clients.
- Work collaboratively with your brokerage and existing support network.
- Treat all information confidentially.
- Recommend specialist legal, accounting or engineering assistance where appropriate.
Important Information
Claims Partner provides technical claims support and claims consulting services to insurance brokers.
Broker Claims Assist does not provide legal advice or financial product advice and does not replace the broker's obligations under its Australian Financial Services Licence (AFSL), Corporate Authorised Representative (CAR) or Authorised Representative (AR) arrangements.
The broker remains responsible for all financial product advice, regulatory compliance and management of the client relationship.
Ready to Become a Claims Partner?
If your brokerage would benefit from ongoing access to experienced technical claims support, we'd be pleased to discuss how Claims Partner can assist your team.
Contact Broker Claims Assist today to arrange an obligation-free discussion or request a copy of our Claims Partner Service Subscription Agreement.
Copyright © 2025 Broker Claims Assist - All Rights Reserved.
We are not authorised to settle any claim on behalf of any insurer . We work to assist the policy holder and the broker to get the available benefits under any claim
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