Southport QLD, Australia
BROKERS SHOULD BE ARRANGING INSURANCE — NOT WORKING ALL DAY ON CLAIMS
Experienced claims support for all Insurance Brokers
- Difficult claim?
- Coverage issue?
- Insurer delay?
- Complex loss?
- Broker spending too much time on one file?
- Just need a sanity check when assessing an insurers response?
Broker Claims Assist gives your brokerage access to experienced claims support without the cost of employing a senior claims manager.
BCA Claims Partner — $696 + GST per month
Your team can handle routine claims. We are there when a claim becomes difficult, stalls, raises a coverage issue or starts consuming too much of a broker's time
Included service scope
- Monthly claims meeting-Up to 60 minutes
- Technical claims support-Reasonable access for nominated staff
- Difficult claim full review -Up to 2 active claims per month
- Coverage issue discussion-Preliminary technical review
- Insurer escalation strategy - Advice and assistance on stalled claims
- Quarterly portfolio review - Review aged and problematic claims
- Claims mentoring - Guidance for best practice..
- Priority BCA access - Priority for separately engaged complex work
For less than $190 per week, your brokerage has access to experienced claims support when your team needs help with a difficult claim, coverage issue or insurer escalation.
Example 1 — Stalled property claim: the assessor has asked for more information three times, the client is angry and the broker is spending hours acting as messenger. BCA reviews the file, identifies what is actually outstanding and helps establish an action plan.
Example 2 — Coverage problem: an insurer raises an exclusion or reservation of rights. BCA helps the broker examine the policy wording, facts and insurer position and plan the next response.
Example 3 – Coverage Position Review
Where an insurer declines or limits cover, Broker Claims Assist can undertake a structured review of the insurer's stated position.
This review may include consideration of:
- the policy wording and applicable endorsements;
- the relevant provisions of the Insurance Contracts Act 1984 (Cth);
- other applicable Australian legislation;
- relevant industry codes and regulatory guidance;
- applicable AFCA approaches and published determinations;
- established Australian court decisions where relevant; and
- the factual circumstances surrounding the claim.
Where this review identifies matters that may not have been fully addressed, Broker Claims Assist can assist the broker in preparing a professional and evidence-based response for submission to the insurer, requesting that the coverage position be reconsidered.
Copyright © 2025 Broker Claims Assist - All Rights Reserved.
We are not authorised to settle any claim on behalf of any insurer . We work to assist the policy holder and the broker to get the available benefits under any claim
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